Return Terms & Conditions

 

All approved returns must have a completed Return Goods Authorization (RGA) Form included with the returned product. Returns must be received within 60 days of the RGA issue date.

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All returns should be shipped freight prepaid unless approved by Customer Service. Credit is valid for 60 days after approval date. If credit is not used within 60 days, credit will no longer be valid.

*Please notify your accounting department of this policy. Products are subject to inspection before a credit will be issued.

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***All stock adjustment or non-warranty returns will be assessed a 25% restocking fee, and must be returned in new and sellable condition.***

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Incomplete information may delay the return process. Once approved, the “Return Authorization” will be emailed or faxed to the customer along with an address to return the product.

 

To download a printable request form, Click here. 

 

**Returns will not be accepted without a prior authorization number**

Contact Customer Service at cs@thesource-online.com or 801-326-4155 for questions or concerns.